FAQs

Our site is open for orders April 14 - 30. Pickups will take place on Saturday, May 2.

• To reserve, add halibut to your cart, selecting your desired cut and packaging specifications for each fish. We'll cut your halibut into either fillets, steaks, half fillets/half steaks, or leave it whole, then wrap it according to your selection.
• Once your items are added to cart, proceed to check out.
• On your day of pickup, we'll have your halibut reserved for you at the Seafood Counter. Simply pick up your order and pay for it at the register, like usual.

Our fishmongers are happy to assist you as you place reservation or can place the order on your behalf.

A limited number of halibut will be reserved for walk-ups, but availability is not guaranteed. Placing a reservation is highly recommended.

Select “I’ll tell you at pickup” in the section titled “Wrapping Options.” Let our fishmongers know your specifications at pickup and they will be happy to assist.

If the pickup dates don't work for you (or you simply don't need a whole halibut's worth of fish), we'll still have plenty of halibut fillets available in-store to enjoy throughout the season.

Mild and sweet with a medium texture, this wild halibut will be sustainably harvested from the Northern Pacific Ocean only a few days prior to pickup. Once caught, it's kept fresh (not frozen) and immediately shipped to our stores, giving you the opportunity to enjoy this seasonal delicacy at its finest - while also paying less per pound than you would if buying a fillet.

Halibut is great on the grill, poached, baked, roasted, or fried for the best fish and chips ever. The bones are excellent for preparing a stock; simply simmer in water with aromatics for an hour.

Your fish will arrive you to fresh, but halibut is very freezer-friendly, so you can stock up for delicious dinners to come.

Yes. Our halibut, wild caught from a well-managed, sustainable fishery, is a New Seasons Market Sustainable Choice. Co-developed with research organization Fishwise, our Sustainable Choice attribute is acquired through a strict vetting process that assesses fishery health, fish abundance, environmental impact, catch and farming methods, carbon footprint, and social responsibility.

Make the most of your whole fish! Halibut bones can be used to make a delicious fish stock, which can be the base of various soups. Outside of the kitchen, halibut bones are incredible fertilizer in your garden bed. That said, if you're unsure how to use them, worry not; our stores routinely compost any discarded bones.

Happy to help! We offer catering year round. You can find the menu and learn more here.

Ordering will open in October - come see us then!

You can either check out as a guest, login or create a new account. Creating an account will give you access to view and edit your order as needed before your pick-up date.

If you already have an account, click the account icon in the top right to sign in or view your account. You will see options to view, edit, or cancel your order here.

If you checked out as a guest, you will need to create an account to view, edit, or cancel your order. Click the account icon in the top right to sign in or view your account. You may need to push a password reset if it's your first time logging in.

If you are having any trouble, please contact us so we can help with any order adjustments or account issues.

You will be asked to select your pick-up date when you place your order. Items will be picked up at a central location, please look for signs when you arrive at the store. We do not currently offer delivery for reservations orders - sorry!

Sorry! We do not offer prepay options for reservations at this time, you will pay for your items in-store at pickup. If your order is a gift, or someone else is picking it up for you, consider using purchasing a New Seasons Market gift card ahead of time.

We're happy to help! Please email us using the contact form found here. We will do our best to get back to you within 1-2 business days.

Oh no! We're so sorry there is a problem with your order. Please contact your local store and so we can make it right.

Pizza pickup and delivery ordering has moved to DoorDash, where you can order your favorite pizzas, fresh salads, buffalo wings, garlic knots, and more!

CLICK HERE TO ORDER

Looking to order a pizza at one of our other stores? See the full menu here.

Turkeys reserved on the Reservations site will be mostly thawed at pickup, regardless of whether they're fresh or previously frozen (see below for more detail). However, keep in mind that your turkey must be 100% thawed before cooking.

• Fresh: Most of our turkeys arrive to our stores fresh. Our vendor partners may use a thin layer of ice on the outside of the turkey to ensure quality, but beyond the ice crust, the turkey is not frozen.
• Previously Frozen: Some of our turkeys arrive to us previously frozen. Our previously frozen turkeys are the following: Certified Organic American Heirloom Turkey, Non-GMO Project Verified Regeneratively Raised Turkey, Local Pasture Raised Turkey, and the Kosher Turkey. Even though these were previously frozen, they will be mostly thawed at time of pickup.

To thaw your turkey, we recommend storing it in a fridge set to 40° F or lower a day or two before you plan to cook it. Remove your turkey from the box, but keep it wrapped in plastic, and set it on a baking sheet or in a roasting pan on the bottom shelf of your fridge. Your bird’s thaw time depends on its weight and how frozen it is. For frame of reference, a fully frozen 12-16 lb turkey will take three to four days to thaw, so any turkey you reserved on the site will be ready much sooner than that.

Short on time or fridge space? A cold-water thaw is another option for smaller birds up to 16 lb. Place your wrapped turkey in a bucket or sink filled with cold water and keep it fully submerged, changing the water every 30 minutes. A fully frozen 12-16 lb bird will take about four hours, so again, yours will thaw faster than that.

Brining is another thawing option that works well with a semi-thawed turkey. Place your unwrapped turkey in a brining bag or large bucket and cover with your brine. Place the turkey on the bottom shelf of the fridge until ready to cook. In the meantime, the turkey will continue to thaw in the brine.

As always, remember to wash hands and sanitize all surfaces and containers that come into contact with raw meat to avoid contamination. For more directions and tips, please refer to our Turkey Guide.

Most of our house-made dishes quickly and easily reheat in the oven or microwave. You can find our comprehensive reheating guide here.

We recommend 1 lb per person for no leftovers, 1.5 lb per person for some leftovers, and 2 lb per person for lots of leftovers.

Yes, we will gladly cut your bird to your preference. Just bring your turkey to the meat department and let them know what you need. Feel free to continue your shopping while we prepare your turkey.

Your reservation is for a turkey within a certain weight range, but you can always request a specific weight within that range at pickup. We're most likely to have what you want on the earliest pickup days when we have the majority of our inventory. Ultimately, turkey sizes within the weight range will be subject to availability, as our turkeys are humanely raised and grow at their own natural rate.

Note: If you'd like to pick up your bird on a different day than the rest of your order, please place two orders.

Ingredients and allergens are listed on the individual products, with the exception of some packages, which can be found here.

Always comes with giblets:

• Champoeg whole turkeys

Unable to guarantee:

• Diestel whole turkeys (includes Organic, Regenerative, Heirloom)

The following do not come with giblets:

• Original/Mediterranean brined turkeys
• Oven roasted turkeys
• Duck/Goose/Cornish Hens

If you are interested in purchasing giblets, we'll have turkey necks and gizzards in the meat service case, subject to availability.